Context and task
The ALM platform for a bank is a managed development loop: requirements, tasks, code, testing, releases, operation, support and quality control. This loop is important for speed of change, reliability of development, and transparency for IT management.
What did RESTART do?
The RESTART team was integrated into the project and performed the tasks of developing an ALM platform for automating the full cycle of software production, as well as organizing a support service. The environment involved system analysts, backend developers, fullstack developers, frontend developers, testers, specialists and a support manager.
Architecture, management and control
For ALM and support, a transparent backlog, SLA/OLA management, regular releases, quality control, documentation, knowledge base, request routing and interaction with customer teams are important.
Results and evidence
- the RESTART team is integrated into the banking development environment;
- the ALM platform for automating the full cycle of software production was developed;
- a support service has been organized;
- the project was completed by a multidisciplinary team: analytics, backend, frontend, fullstack, QA, support and management;
- a basis has been created for the managed development and operation of the platform.
Effect guidelines for similar projects
If some of the metrics for a specific project are not publicly disclosed, we show benchmarks that are usually used in similar enterprise projects as KPIs for a pilot or industrial launch. This does not replace the customer's actual results, but helps the CIO/CFO/CISO understand what effects are worth measuring.
Development
KPI - rate of release of increments, number of defects, predictability of releases and transparency of the backlog.
Support
SLA, response time, resolution time, incident repeatability and knowledge base quality are measured.
Team
The speed of onboarding, the stability of the composition and the depth of immersion in the customer’s context are important.
DevSecOps
A mature ALM pipeline should support quality control, security, testing, and managed releases.
Why is this important for the client
The case directly supports the direction of dedicated teams, DevOps/DevSecOps and custom development: RESTART can not only supply specialists, but also take responsibility for the sustainable operation of the engineering environment.
Let's discuss your environment
Describe the task, current systems, constraints, and expected results. We will offer a practical first step: diagnostics, pilot, audit, roadmap or project team.
