The farm became more and more difficult. It was necessary to connect CCTV drones, smart lawn mowers, android delivery robots, a farmer's fair, warehouses, lodges, cash registers, a website, a mobile application, a personal account, CRM, ERP, an AI platform, BI and a security system.
RESTART connected custom development and system integration. API, backend, frontend, mobile interfaces, integration buses, event queues and a digital twin of the farm appeared.
Android robots delivered food from the fair:
— You have tea, pie and 12 minutes of contemplating a capybara. Happy recovery.
When the farm became big, AI Service Desk Copilot. He classified requests, prompted operators, searched for answers in the knowledge base, monitored SLAs, and distinguished a critical incident from a philosophical complaint.
| Indicator | Effect |
|---|---|
| Manual operations between systems | -75% |
| Communication errors | -60% |
| Speed of launching new services | x2,5 |
| Case classification time | -80% |
| First Contact Resolution | +25% |
| SLA compliance | +35% |
